The practice aims to provide appointments for all patients as soon as possible. Should there not be an appointment on the day that you require our receptionists will be able to advise you of any availability in the extended hours primary care service which is located at the PCN Hub, 186 Longton Hall Road, ST3 2EJ.
Please visit the following link to know more about what extended access for patients is: https://www.stokeccg.nhs.uk/stoke-your-services/extended-primary-care-services
NHS 111 & Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. Call NHS 111 if:
You think you need to go to A & E or need another NHS urgent care service
You don’t know who to call or you don’t have a GP
You need health information or reassurance about what to do next
In case of a life threatening emergency, please dial 999
Alternatives to A & E
During the year many people pick up an illness or injury. If it happens to you and you need medical help, there is a range of services to choose from. Choosing the right one will make sure that you get the treatment you need quickly.
A & E – Only use A & E for choking, chest pain, loss of consciousness, severe blood loss, broken bones, deep wounds or suspected stroke.
NHS Walk-in-Centre – For treatment of minor injuries. You can phone The Haywood Walk-in-Centre for advice on 01782 673500, or call in without an appointment.
Hanley GP led Health & Wellbeing Centre – GPs and Nurse Practitioners there for health advice, health checks and treatment of illness and minor illnesses. 0300 123 6759.
Your GP led Health & Wellbeing Centre – GPs and Nurse Practitioners are there for health advice, health checks and treatment of illness and minor illnesses. 0300 123 6759.
Your GP – For medical advice, examinations and prescriptions for illnesses you just can’t shake off.
When your surgery is closed – for non emergency urgent care dial 111 via the new NHS 111 service (there is no charge for the call)
Pharmacist – for advice on common winter illnesses and the best medicines to treat them.
Self-care – for treatment of minor illnesses, by combining a well stocked medicine cabinet with plenty of rest.
Local Pharmacies As well as dispensing prescriptions your local pharmacist can give you lots of advice on common conditions such as aches, colds, sore throats, skin conditions, allergies and rashes.
NHS Dental Care
Step 1 – try your usual dentist for advice,
Step 2 – contact the Dental Advice Line on 0300 123 0981,
Step 3 – if you require help outside of these hours you can call 111, your call will be triaged and if necessary you be seen at a local Health Centre.
Walk in Centre’s/Urgent Treatment Centre All Healthcare Professionals who cover this extended service will have access to your full medical records with your consent. You can go to an urgent treatment centre (UTC) if you need urgent medical attention, but it’s not a life-threatening situation. Your nearest local walk in centres are:
HAYWOOD WALK IN CENTRE Haywood Community Hospital
High Lane Burslem Stoke-on-Trent ST6 7AG Telephone: 01782 673500
Opening Hours
07.00 – 21.30 Monday – Friday
07.00 – 21.30 Saturday and Sunday
This is a walk in centre so no appointments needed.
Nurse-led service can treat a wide range of conditions:
- Wounds
- Rashes
- Ear infections
- Sprains and strains
- Suspected fractures
- Minor burns
What the Walk-in Centre can’t treat
- Head injury
- Toothache
- Pregnancy-related illness
We can’t X-ray children under 5 years of age.
