How do I…

Register as a patient?

To register with us, please speak to one of the receptionists.

Practice Boundary

The practice area covers the communities of Trentham and Hanford only, should you move outside of these areas please let us know.

Make an appointment?

Staff will try their best to book patients with a doctor or nurse of the patient’s first choice, but this is not always possible, especially when locums are covering for absent Doctors. These locum GPs are fully qualified and experienced. They have your medical files and so have your past medical information. There is no need for any patient to refuse an appointment with the locum doctor. These arrangements have been made for the benefit of you, the patient.

Appointments may be made in person, via the telephone or if you have access to the internet you can register with the practice to order repeat prescriptions and also make appointments. You can do this even if the surgery is closed.

If you decide to register, your named accountable GP will be Dr G R W Thomas.

Ask at reception for more information.

Appointments and telephone advice –

All our clinics are by appointment only. Same day appointments are usually available. Please inform us as soon as possible if you are unable to keep your appointment.

Many problems can be dealt with quickly over the telephone and you can usually speak to either a doctor or nurse before and/or after morning surgery or before afternoon surgery at 2:45. Also at any other time if there is a doctor/nurse available. Alternatively, you can leave a message with the receptionists and we will call you back later.

Arrange a home visit?

When possible, please telephone for a home visit before 9:15am. This will enable the G.P. to organise his surgery and plan his route.

Order repeat prescriptions?

You may request repeat prescriptions in a number of ways, in writing, directly through several local chemists, by using the tear off sheet of your prescription and delivering it to the surgery in person or by post.

DUE TO COVID19 WE ARE TRYING TO REDUCE PATIENT CONTACT WHERE NECESSARY.  WE ARE ASKING PATIENTS TO SIGN UP TO PATIENT ACCESS VIA OUR WEBSITE TO ORDER THEIR PRESCIPTION’S OR TO POST THEM THROUGH THE SURGERY LETTERBOX.

Only in exceptional circumstances of poor mobility will telephone requests be accepted. Requests for repeat prescriptions should be made at least 48 hours before they are required.

You can expect to be called for review at regular intervals in relation to repeat prescriptions.

Electronic Prescription Service

Trentham Mews Medical Centre will now be able to send your prescriptions electronically to your chosen pharmacy.

If you would like to use this service simply let reception know your choice of pharmacy or fill in one of the forms provided.  Each time you visit your GP your prescription will be sent electronically to that pharmacy.  This will save you time and give you more choice of where to get your medicines from.

You can change or cancel your chosen pharmacy at any time.

Coronavirus (COVID-19)

Stay at home for 7 days if you have either:

– A high temperature – you feel hot to touch on your chest or back
– A new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you’re staying at home.
Testing for coronavirus is not needed if you’re staying at home.

NHS 111
Government Stay At Home Guidance
NHS Information Page