We have all been going through very challenging times due to Covid-19 and we are having to adapt to new ways of doing many everyday things. Although the situation is easing it has not gone away and we will be writing to you over the next few weeks to keep you up to date with how we will provide healthcare over the next phase of the pandemic.
Our first priority is to continue to protect people at particular risk from the virus whilst at the same time making sure everyone receives the health care they need. To do this we need to maintain physical distancing at the surgery and reduce all unnecessary footfall. This remains the only effective way of limiting the spread of infection and so these measures will need to continue for at least several more months and probably well into next year. We will all have to make much greater use of technology to achieve this.
Face to face appointments are available now as well as telephone consultations for our patients. We are also making use of video and email advice where appropriate.
The following steps will help you get the best and safest care
- Do not come to the surgery for any reason without phoning first. We will assess the best way to help either with a phone call, video call text or e mail. If needs be we will arrange for you to be seen at the surgery.
- If you have regular medicines contact the surgery to sign up for Patient Access which will allow you to order your prescription online
- If you have a regular stable prescription we will issue a batch of “post dated” prescriptions to last between six and twelve months so you do not need to keep ordering
- We are looking at ways of helping you manage your own health using on line tools and advice , such as ways of monitoring your own blood pressure, diabetes or asthma
- Unfortunately we have had to stop minor surgery, joint injections and a number of other practical procedures for the foreseeable future
- We want to make sure no one misses out on care – don’t be afraid to contact us with queries or problems. We know not everyone has access to the internet and we will continue to send out updates from time to time if there important developments to share.
- Please look on our website www.trenthammewssurgery.nhs.uk or join our facebook page for updated information.
If you have suggestions or comments please do not hesitate to let us know.
Dr GRW Thomas, Dr R Jolley and Dr J McPherson